ELIMINATING ON-PREMISE SUPPORT
SLAs BACK MISSION CRITICAL INTERNET USAGE
Recent Webroot research shows that employees use their PCs to browse the web for more than two hours each day, and the growing use of mobile devices adds to time spent online.
Since the Internet has become mission critical in many organizations, IT cannot allow users to lose access even for short periods. Webroot designed and architected the Webroot SecureAnywhere Web Security Service to provide continuously reliable and resilient protection, backed and guaranteed by strong SLAs.
The entire implementation has been very smooth; there hasn’t been any downtime and Webroot’s support team has been responsive and helpful. We’re extremely happy with the results!
- Leo Fredette, Systems Administrator, Massachusetts Association of Insurance Agents
Guaranteed Protection and Availability
The Webroot® Web Security Service load-balances web traffic across a server infrastructure deployed in multiple secure data centers. These datacenters are connected to redundant power sources and Internet feeds. All web traffic is managed, protected and subjected to compliance policy according to options and settings selected by each Webroot customer.
Available Webroot Service Level Agreements (SLAs) guarantee 99.99% service uptime availability with 100% detection of known viruses and spyware. These SLAs also contractually commit Webroot to globally updating and implementing policy changes within 15 minutes—99% of the time.
With a critical service such as web security customers need responsive and proactive support if issues arise. The Webroot SecureAnywhere Web Security Service provides world-class support via web, email, or phone. To resolve product or support issues as quickly as possible, all support queries are processed by local support technicians trained to perform in-depth diagnostics and trouble-shooting process.
Webroot provides 24x7 telephone support for critical or major incidents, which a guaranteed response time of less than one hour. Support for less critical events is available during normal working hours.
This world-class support makes Webroot SLAs the best in the security industry.