Webroot® Email Security Case Study
Chula Vista
City of Chula Vista Uses Webroot to Protect Government Email
The city of Chula Vista, located on the San Diego harbor, is home to almost a quarter million California residents who love sun, surf and the perfect Mediterranean climate. It is also home to the only warm weather Olympic Training Center in the U.S. where athletes train in archery, canoe, kayak, rowing, cycling, soccer, field hockey, softball and track and field. The municipal government of Chula Vista is renowned for its excellent planning-and this reputation extends to its computer security infrastructure team. Pat Garcia, Sr. ITS Specialist, is a member of this team and is responsible for email security.
The Problem
Why Chula Vista chose Webroot:
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Keeping a municipal government running smoothly is not always an easy task. The IT staff for Chula Vista serves several crucial government departments including police, fire, public works, building, planning, the library system, as well as the mayor and the town council. To ensure that these groups are providing the best service to Chula Vista citizens, email must be sent and received in a timely manner. One thing that can prevent that is spam.
If a vital email is stuck in the spam filter or not delivered on time due to email delays, important government business is threatened and at risk. Contracts are delayed, deadlines are missed or important information might not get through from one department to another.
Each day, Pat Garcia was spending 2 – 3 hours wading through thousands of spam emails to find "false positives"-legitimate messages that were incorrectly blocked. Garcia was also receiving several complaints from his end users about email delays. After years of accepting this as a necessary evil of his job, he decided he needed a better solution.
"We were using Websense for a long time, but it just wasn't keeping up with the volume of spam we were getting. Spending hours every day cleaning out the spam filter had become such a habit that I thought nothing of it. That was until I got a call from Webroot and realized it didn't have to be this way."
The Solution
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“The service worked better, was
easier to manage, and saved time
and money over our Websense
solution. Cost savings was, of
course, a significant factor. It was
a pretty simple decision!”
-Pat Garcia |
Garcia spoke to Webroot and was soon on a trial of the Webroot® Email Security Service. He was impressed with the effectiveness and reliability of the anti-spam feature as well as the efficiency of the service. Webroot Email Security Service protects against 98% of spam and 100% of known viruses with a 99.999% uptime guarantee. With no hardware or software to purchase or manage and a lower overall total cost, his management team need very little convincing to switch to Webroot.
"The service worked better, was easier to manage, and saved time and money over our Websense solution. Cost savings was, of course, a significant factor. It was a pretty simple decision!"
The Benefits
Since deploying Webroot Email Security Service in October 2009 to 1,500 mailboxes within the Chula Vista city government, Garcia now has several hours back in his day to work on other projects.
"The Webroot email service has been doing its job and saving me lots of time. I like the fact that I don't have to administer it-I can just let it go and not worry about it. The end users are happy since they are getting their emails with no interruption. It's been a great move for us!"
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