BROOMFIELD, Colo., Dec. 13, 2012
Webroot, a leader in delivering Internet security as a service, today announced the recognition by the Better Business Bureau (BBB) for delivering excellent customer service and upholding the highest level of integrity. Webroot received an A+ grade, earning the highest grade among security solution providers and placing the organization in elite company with leading retail giants such as Best Buy and Target.
The Better Business Bureau provides accreditation to companies that adhere to its standards of excellence and honesty in business dealings. Webroot's exemplary service and dedication to promptly resolving consumer issues has positioned the company number one among its competitors in the security marketplace. Other factors that the BBB took into account for Webroot's top rating include its minimal complaint history with the BBB, 15 years operating as a business, quick response to customer complaints, and overall Webroot background business information in BBB files.
"We are honored to be recognized by the Better Business Bureau," said Kenton Sieckman, chief excellence officer at Webroot. "Our support teams work hard to ensure the best experience for our customers. We plan to continue improving our service, adhering to the BBB Standards of Trust - the highest set of ethical guidelines for most business."
Within the past year, as a testament to its dedication to customers, Webroot changed its refund policy from a 30-day money-back guarantee to a 70-day money-back guarantee. Overall, the company saw a total of 25 complaint cases through the BBB in the last 12 months, which is a 42 percent decrease in volume year over year. For comparison, Webroot has more than 4 million customers worldwide.
As a result of Webroot's strong customer focus and stellar security solutions, the company was recently awarded with the prestigious PC Magazine Editors' Choice Awards in Antivirus and Suites categories for providing enhanced malware protection with even better performance, an improved user experience, and extended platform support for PCs, Macs, and Android and iOS devices.