How is Webroot different to other security software?
Webroot SecureAnywhere — Endpoint Protection offers users of traditional endpoint security solutions a superior cloud-based alternative that is the lightest, fastest, and most effective endpoint security solution on the market. Webroot is easy to deploy, install, and manage and does not conflict with any other endpoint application. The size of the Webroot client is significantly smaller than traditional endpoint security (1MB) serving to improve PC performance and greatly reduce scan times. Initial scan times are around 2-5 minutes. Subsequent scan times are reduced even further to between 30 and 60 seconds.
The solution takes an entirely different approach to threat detection by eliminating traditional signature based detection at the endpoint and leveraging the cloud as the central intelligence network. This unique and innovative approach means users and their devices remain protected in real-time, wherever they are, against both known and unknown threats.
Does Webroot also provide a secure browsing solution?
Yes, Webroot Identity Shield protects user information and transactional data that may be exposed during online transactions due to specific types of threats including phishing, DNS poisoning, keystroke logging, screen grabbing. cookie scraping, clipboard grabbing, and browser and session hijacking by malicious software executing man-in-the-browser or man-in-the-middle attacks.
How many Financial Institutes are currently using the Webroot technology?
Over 30 Financial Institutes globally utilize Webroot solutions to improve their online security, protect their online banking customers and gain access to critical security intelligence to mitigate fraud losses.
What impact is there on the customer experience when downloading and running the Webroot Software?
At under 1MB in size, the software will download and install in seconds allowing the customer to continue with their online session.
Initial scan times are around 2-5 minutes. Subsequent scan times are reduced even further to between 30 and 60 seconds. Processing and resource usage on a user's device is minimal, so unlike traditional security solutions Webroot will not impact the customer's experience, at any time.
Will the software conflict with other security applications?
Webroot is fully compatible with all other endpoint applications and secure browsing solutions.
Will installing the software have any impact on the performance of a customer's PC?
The software is very different to other security products as it has been designed to be extremely quick and unobtrusive, with a high level of protection. It is small at under 1MB, and downloads in seconds. It is also extremely lightweight, and uses less than 5% of the RAM. Webroot will not slow down a PC or impact PC performance.
The software maintains a real-time link to the Webroot cloud database and is always automatically up-to-date with the latest threats.
Does the software support multiple languages?
Webroot supports multiple languages including:
Who manages customer support in relation to the Webroot software?
24/7 online support is provided by Webroot. Additional telephone support options are available.
Is Integration required by the online provider to deploy the Webroot software?
No integration is required to promote and distribute the Webroot Software to customers. All that is required is an information page for the customer with a link to Webroot so the customer can download the software. Webroot will host and manage the software download.
What are the system requirements to install and run the software?
The software has an extremely light footprint and will run effectively even on very low specification PCs.
Minimum Specification Recommendation:
- 10MB of free hard disk space
- 28MB of RAM
- Intel Pentium/Celeron family, or AMD K6/Athlon/Duron family, or compatible processor recommended
What operating systems and browsers does Webroot software currently support?
- Supported Operating Systems: Windows XP, 2003, Vista, 2008, Windows 7, 32 & 64bit.
- Supported browsers: Internet Explorer (versions: 5/6/7/8), Mozilla Firefox (versions: 1/2/3), Google Chrome (versions: 2/3). Opera (versions: 9/10).
Does Webroot collect any customer data?
Webroot does not collect or store any personally Identifiable Information.
Are you able to provide management Information and threat intelligence reports?
Webroot are able to provide statistics and management information about the use and take-up of the software, threats that it becomes aware of that affect the online provider, and anonymous aggregated scan, threat Information gathered by the software.
- Reports are for the online provider's customers only and include:
- Number of downloads
- Types of operating system, browser and patches/service packs in use
- Existing security software in use and status
- Types of infections identified and severity of threats
- Distribution of infections across operating system, browser, and existing security software
- Volume of attempts to access phishing websites, to which user access has been blocked
Do you have the ability to identify an individual machine connecting to an online session?
Webroot Identify now has the ability to inform the online provider of the security status of a PC that a customer is using when accessing an online session.
Does Webroot also include protection for Mobile devices? If so, which platforms does it cover?
Yes, Webroot Mobile Security unifies security across desktop and mobile devices, synchronizing data files and web log-in credentials across all devices; PC, tablet, and smartphone. Webroot Mobile Security includes a broad range of features such as anti-malware, secure browsing, anti-phishing and application profiling to help protect customers against threats to their device, identity and data.
Webroot Mobile Security currently supports Android with i0S, Win Phone 7, and Blackberry to be supported by end of 2011.
What commercial models are available for an online provider?
Webroot offer a range of packaged distribution and commercial models tailored to meet the requirements of each individual provider. Contact the Webroot Banking and Finance team for more information.