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Webroot® Earns Top Grade from the Better Business Bureau for Excellent Customer Service

Ranked Top Among Competitors By Customers, Earns A+ Grade

Broomfield, CO – December 13, 2012

Webroot, a leader in delivering Internet security as a service, today announced the recognition by the Better Business Bureau (BBB) for delivering excellent customer service and upholding the highest level of integrity. Webroot received an A+ grade, earning the highest grade among security solution providers and placing the organization in elite company with leading retail giants such as Best Buy and Target.

The Better Business Bureau provides accreditation to companies that adhere to its standards of excellence and honesty in business dealings. Webroot's exemplary service and dedication to promptly resolving consumer issues has positioned the company number one among its competitors in the security marketplace. Other factors that the BBB took into account for Webroot's top rating include its minimal complaint history with the BBB, 15 years operating as a business, quick response to customer complaints, and overall Webroot background business information in BBB files.

"We are honored to be recognized by the Better Business Bureau," said Kenton Sieckman, chief excellence officer at Webroot. "Our support teams work hard to ensure the best experience for our customers. We plan to continue improving our service, adhering to the BBB Standards of Trust - the highest set of ethical guidelines for most business."

Within the past year, as a testament to its dedication to customers, Webroot changed its refund policy from a 30-day money-back guarantee to a 70-day money-back guarantee. Overall, the company saw a total of 25 complaint cases through the BBB in the last 12 months, which is a 42 percent decrease in volume year over year. For comparison, Webroot has more than 4 million customers worldwide.

As a result of Webroot's strong customer focus and stellar security solutions, the company was recently awarded with the prestigious PC Magazine Editors' Choice Awards in Antivirus and Suites categories for providing enhanced malware protection with even better performance, an improved user experience, and extended platform support for PCs, Macs, and Android and iOS devices.

©2015 Webroot Inc. All rights reserved. Webroot, SecureAnywhere, and Webroot SecureAnywhere are trademarks or registered trademarks of Webroot Inc. in the United States and other countries.


Webroot® is the market leader in cloud-based, real-time internet threat detection for consumers, businesses and enterprises. We have revolutionized internet security to protect all the ways users connect online. Webroot delivers real-time advanced internet threat protection to customers through its BrightCloud® security intelligence platform, and its SecureAnywhere™ suite of cloud-based security products for endpoints, mobile devices and corporate networks. Over 7 million consumers, 1.5 million business users and 1.3 million mobile users are protected by Webroot. Market-leading security companies, including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose Webroot to provide advanced Internet threat protection for their products and services. Founded in 1997 and headquartered in Colorado, Webroot operates globally across North America, Europe and the Asia Pacific region. For more information on our products and services, visit