SecureAnywhere Business
Endpoint Protection

Ending Abysmal Support

Endpoint Protection Support
Video:  Fully Integrated In-Product Support

Endpoint security customers have learned to endure abysmal remediation and support. Long phone queues and tedious processes are the norm with most legacy vendors. Then it either takes days to receive custom signatures and patches, or a tech ultimately offers reimaging as the only recourse, while making the customer feel responsible for the issue. Webroot's cloud-based approach significantly simplifies the endpoint protection support process eliminating the traditional support headaches.

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Ever since we started using Webroot, I have never been disappointed with the support and service.  This is rare in companies, but it seems Webroot has made it a priority and that really is impressive.

Legacy
Issue

Long phone support queuesLong phone support queues

Reducing Wait Times »

Sitting in long phone queues and waiting for custom signature delivery only adds to the frustration during a crisis. Better visibility via the Webroot Client/Cloud infrastructure and agent logs enables a proactive approach to helping customers resolve issues.

Webroot's
Solution

In-product support reduces or eliminates callsIn-product support reduces or eliminates calls

Legacy
Issue

Reactive approach to supportReactive approach to support

Enabling Proactive Support »

Regardless of the issue IT admins only recourse is to contact their legacy endpoint support center to begin the tedious remediation process. Webroot reduces or eliminates phone support by fully integrating help into the client UI and admin console. Within minutes of a request Webroot support is immediately able to begin the remediation process with limited additional information from a customer.

Webroot's
Solution

Client/Cloud architecture enables proactive supportClient/Cloud architecture enables proactive support

Legacy
Issue

Delays in remediationDelays in remediation

Offering Real-Time Resolution »

Once a legacy vendor diagnoses a problem, customers face additional delays while the vendor generates custom signatures and patches. Webroot's cloud-based approach bypasses the need for custom updates by protecting all endpoints in real time with the most up-to-date threat intelligence.

Webroot's
Solution

Real-time Cloud remediation & Real-time Cloud remediation & "no signature" approach

Legacy
Issue

Reimaging endpoints as Solving through Reimaging

Delivering Rapid Rollback »

Even after enduring complex support processes, more often than not legacy vendors ultimately offer reimaging as the only way to fully restore infected endpoints. Webroot eliminates the need for reimaging with journaling and rollback capabilities that can return PCs to their previous uninfected state.

Webroot's
Solution

Journaling and rollback can return PCs original stateJournaling and rollback can return PCs to original state

Legacy
Issue

Dependent on vendor for remediationDependent on vendor for remediation

Providing Self-Remediation »

Solutions that force reliance on the vendor cause an array of delays and frustrations. When Webroot customers do require support, they have the ability to self-remediate issues or get answers with the speed required to urgently get the endpoint infrastructure back online.

Webroot's
Solution

Ability to immediately and remotely block applicationsAbility to immediately and remotely address the issue
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