Business Customer Support

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United States

Purchases and Renewals

M-F 7am−6pm MT

Call 1-800-870-8102

Endpoint Protection Support

Submit a ticket

Call 1-800-870-8102

Web Security Service Support

Submit a ticket

Call 1-877-612-6009

Australia

Purchases and Renewals

Call 1 800 013 992

Endpoint Protection Support

Submit a ticket

Toll-free in Australiia: 1 800 212 640

Outside Australia: +61 (0) 2 8071 1900

Web Security Service Support

Submit a ticket

Toll-free in Australiia: 1 800 212 640

Outside Australia: +61 (0) 2 8071 1900

United Kingdom

Purchases and Renewals

Call +44 (0) 870 141 7070

Endpoint Protection Support

Submit a ticket

Call +44 (0) 870 141 7070

Web Security Service Support

Submit a ticket

Call +44 (0) 800 804 7015

Ireland

Purchases and Renewals

M-F 9.00−17.30 GMT

Call 1 800 303 388

Endpoint Protection Support

Submit a ticket

Call 1 800 303 388

Web Security Service Support

Submit a ticket

Call +44 (0) 800 804 7015

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Please format phone number using your country code
(e.g. +44 (0) 870 141 7080)
Priority Statuses - Major
  • Critical - Total service failure (e.g., message loss or severe message delivery disruption, unavailability of management system, etc.)
  • Major - Significant reduction experienced in system performance or unavailability of a specific business critical function.

Priority Statuses - Minor

  • Medium - Failure of one or more system functions making use of the systems difficult (e.g., service still running and operational, but not to full capacity).
  • Low - A problem which is outside of the expected operation of the service but causes only minor inconvenience to the User, requests for information, service requests, or requests for enhancements.
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