function agents_available() { 
var eVar23; 
var event11; 
document.getElementById('smartbutton').innerHTML = '<a href="" onClick="var s=s_gi(s_account);s.linkTrackVars=\'events,eVar23\';s.linkTrackEvents=\'event11\';s.eVar23=\'user initiated\';s.events=\'event11\';s.tl(this,\'o\',\'Initiate Chat\');window.open(\'http://www.webroot.com/En_US/chatform-consumer.html\',\'custclient\',\'width=500, height=320, scrollbars=0\');return false;"><img src="http://www.webroot.com/En_US/img_content/chat-icon-transparent.gif" alt="Click here for live chat" border="0" /></a>'; 
return true; 
} 
// IF AGENTS ARE NOT AVAILABLE: 
function agents_not_available() { 
document.getElementById('smartbutton').innerHTML = '&nbsp;'; 
return true; 
} 
document.write('<img src="https://admin.instantservice.com/resources/smartbutton/6204/22379/available.gif?'+Math.floor(Math.random()*10001)+'" style="width:0; height:0; visibility:hidden; position:absolute;" onLoad="agents_available()" onError="agents_not_available()" />');