function agents_available() {
    var eVar23;  
    var event11;
    document.getElementById('smartbutton').innerHTML = '<a href="" onClick="var s=s_gi(s_account);s.linkTrackVars=\'events,eVar23\';s.linkTrackEvents=\'event11\';s.eVar23=\'user initiated\';s.events=\'event11\';s.tl(this,\'o\',\'Initiate Chat\');window.open(\'http://www.webroot.com/forms/chatform.html\',\'custclient\',\'width=500,height =320,scrollbars=0\');return false;"><img src="http://www.webroot.com/En_US/img_content/click-to-chat.jpg" alt="Click here for live chat" border="0" /></a>';
    return true;
}

function agents_not_available() {
    document.getElementById('smartbutton').innerHTML = ''; 
    return true;
} 

var eVar23;
var event11;
document.write('<img src="https://admin.instantservice.com/resources/smartbutton/6204/22379/available.gif?'+Math.floor(Math.random()*10001)+'" style="width:0;height:0;visibility:hidden;position:absolute;" onLoad="agents_available()" onError="agents_not_available()" />');