function agents_available() {
var eVar23;
var event11;
document.getElementById('smartbutton').innerHTML = '<a href="" onClick="var s=s_gi(s_account);s.linkTrackVars=\'events,eVar23\';s.linkTrackEvents=\'event11\';s.eVar23=\'user initiated\';s.events=\'event11\';s.tl(this,\'o\',\'Initiate Chat\');window.open(\'http://www.webroot.com/forms/chatform.html\',\'custclient\',\'width=500, height=320, scrollbars=0\');return false;"><img src="http://www.webroot.com/En_US/img_content/click-to-chat.jpg" alt="Click here for live chat" style="margin-bottom:10px;" border="0" /></a>';
return true;
}
// IF AGENTS ARE NOT AVAILABLE:
function agents_not_available() {
  document.getElementById('smartbutton').innerHTML = '<div style="width:152px;height:53px;display:block;"></div>';
  return true;
}

document.write('<img src="https://admin.instantservice.com/resources/smartbutton/6204/22379/available.gif?'+Math.floor(Math.random()*10001)+'" style="width:0; height:0; visibility:hidden; position:absolute;" onLoad="agents_available()" onError="agents_not_available()" />');