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Troubleshooting

How to locate your keycode, access scan logs and other troubleshooting information.

 
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My PC is running slow, what can I do to improve performance?
  • System Cleaner located on the System Tools screen removes unnecessary files, freeing up space on your hard drive to improve overall performance. It also protects your privacy and security by erasing your internet tracks.
How do I find my keycode in Webroot SecureAnywhere®?
  • Open the main interface by clicking on the Webroot® icon Webroot icon in the system tray. Click on the "My Account" tab to view and copy your keycode.
Where can I access scan logs to help troubleshoot issues?
  • Scan logs are accessible through the main interface. Open the main interface by clicking on the Webroot icon in the system tray. Click on the System Tools tab and the Reports screen to save and view the scan log.

Contact Us

Not finding the answes you need, contact us for additional assistance.

1.800.GEEKSQUAD

GEEK SQUAD CHAT

Upgrade Definitions

SecureAnywhere's cloud based design never requires definition updates. Using legacy Webroot solutions? Click here to update definitions or upgrade to Secure Anywhere.

 
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Upgrade from Webroot 2011 (versions 7.x) to Webroot SecureAnywhere for FREE

To update to the Webroot SecureAnywhere 2013 software:

  1. Ensure that you are connected to the Internet.
  2. Open the Webroot main interface by double-clicking the Webroot icon Webroot icon in the system tray next to your computer's clock display.
  3. Click Settings in the panel at the bottom of the program window.
    Geek squad landing page screenshot 1
  4. Click the Updates tab.
  5. Click the Check for updates now button.
    Geek squad landing page screenshot 2
    Note: We highly recommend that you use this method to download the Webroot SecureAnywhere software. If you are unable to use this method for any reason, e.g. your earlier version of Webroot is malfunctioning or is not currently installed, skip the following steps and contact 1.800.GEEKSQUAD.
  6. When you click Check for Updates now , the installer for the latest version begins downloading automatically.
  7. If the 2011 Update Successful message appears, click Close .
    Webroot Update Successful
  8. The SecureAnywhere installer starts automatically. The installer searches for previously used keycodes on your system and populates the keycode field for you. Check to make sure the keycode is correct.
  9. If it is correct, click Agree and Install .
  10. If it is incorrect, or if no keycode appears, enter the correct one, then click Agree and Install .
    Webroot Agree and Install screenshot
    Note: While performing this update to Webroot SecureAnywhere, you may receive an informational pop-up message (containing a blue circular icon) from the 2011 version of the software. The message reads "Product Update Complete" and provides two options: Restart Now and Restart Later . If you see this message, be sure to click Restart Later .
  11. After clicking Agree and Install , the keycode is validated.
    Webroot Thank you for upgrading screenshot

    The installation process itself takes a matter of seconds, and an initial system scan runs upon completion. Please do not cancel this initial scan; it will only take a few minutes.

For Webroot 2011 (versions 7.x) Definitions Updates

To update to the Webroot SecureAnywhere 2013 software:

  1. Open the Webroot main interface by double-clicking the Webroot icon Webroot icon in the system tray next to your computer's clock display.
  2. Click Settings in the panel at the bottom of the program window. Geek squad landing page screenshot 1
  3. Click the Updates tab.
  4. Click the Check for updates now button.
    Geek squad landing page screenshot 2

    This will download and install new definitions, if available.

Device Requirements
  • Device requirements can be found here . (Note: follow solution "What are the supported platforms and system requirements for Webroot SecureAnywhere?")

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