New Service Desk Partner Program | Channel

Webroot® Authorized Service Partner Program Extends Webroot’s Award-Winning Antispyware and Antivirus Software to Regional Repair Professionals

BOULDER, CO - June 24, 2008

Webroot, a leading security provider for the consumer, enterprise and SMB markets, today announced the Webroot® Authorized Service Partner Program, which extends Webroot’s antispyware and antivirus solutions to consumers and small businesses through their local service providers. Computer repair professionals across the country now have access to exclusive pricing, technical services and resources from Webroot to ensure their customers receive the best protection for their home and corporate computers.

“The threat landscape continues to intensify in volume and complexity with roughly one in three computer users today experiencing viruses, spyware or phishing. In many cases, the nature of these threats requires the expertise of trained professionals in order to resolve them,” said Paul Lipman, Senior VP and General Manager, Consumer Business, Webroot. “Partners of all sizes are more critical than ever to ensuring consumers and small businesses have the best protection available for their PCs. The Webroot Authorized Service Partner Program enables customers to receive world-class security technology and support from the computer repair professionals they know and trust within their own community.”

The Webroot Authorized Service Partner Program features a self-service Web portal where partners can place orders 24 hours a day, obtain diagnostic tools to easily diagnose customers’ computer problems, and participate in training webinars. In addition, program partners receive dedicated account management and free access to Webroot’s US-based customer service team to help resolve customers’ issues quickly and effectively.

“We joined the Webroot Authorized Service Partner Program because we wanted to offer our customers products that are truly best in class in the Internet Security sector,” said Brandon Disney, Director of Operations and COO, Data Doctors Franchise Systems, Inc, which has been serving clients through stores across the country for more than 20 years. “Webroot, who’s had a long history in the Internet security space and fantastic service history with us, has made doing business with us even easier with the new Web portal. It has all the tools we need right from the site. It has enabled us to service our customers even faster than before! It provides virtually all of the resources our regional stores need to support our customers, and the Webroot customer service team remains a fast, accurate and reliable additional line of support.”

The Webroot Authorized Service Partner Program also currently includes strategic partners such as Computer Troubleshooters and Friendly Computers.

Additional benefits of the Webroot Authorized Service Partner Program benefits include:

  • Free registration for a limited time
  • Volume discounts on in-store or online sales
  • Pre- and post-sales support
  • Retail kits to support sales including marketing campaigns and co-branding opportunities
  • Access to breaking research and white papers from Webroot’s Threat Research team

Partners can learn more by calling 1-800-772-9383.

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