Webroot Customer Service

Make the most of your Webroot protection.

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Home Product Support

Home Support  

Support for individuals and families. Includes these Webroot SecureAnywhere® products:

  • AntiVirus
  • Internet Security Plus
  • Internet Security Complete
  • AntiVirus for PC Gamers
  • Mobile Premier
  • Mobile Free
  • SecureWeb™ Browser
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Business Product Support

Business Support  

Support for businesses and IT administrators. Includes these Webroot SecureAnywhere® Business products:

  • Endpoint Protection
  • Mobile Protection
  • User Protection
  • Web Security Service
  • System Analyzer

Great support from great Webrooters

Webroot support is 100% in-house and located in the United States, Ireland, and Australia.

You're in good hands. Just ask our customers.

Webroot Support has a 95.5% positive customer satisfaction rating.
5 out of 5 stars     

housewife

"When I called I was very frustrated with my computer as all kinds of things just did not work the way they should have. I called Webroot and you went onto my computer and fixed all of the problems along with installing the upgrade for me. You took your time to explain things to me and made sure that I was comfortable with what you were doing and took care of everything so that I did not have to do anything. I was not bought up with this stuff so many things are hard for me to understand. Thank you so much for helping me in time of need."

Read more »

5 out of 5 stars     

Great web security and support!

"i received kind, fast and efficiency web security support and I my laptop is feeling great again, thank you very much! yes I do recommend Webroot Security!!!"

5 out of 5 stars     

Great Product

"I've had Webroot for over a year now and it is one of the best products I have ever had. Today is the first time I have had to contact support and the technician was excellent at solving my problem, and very courteous. It is a shame all companies do not take care of customers problems like Webroot does. I plan on always having Webroot for my computers."

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4 out of 5 stars     

I'm Happy

"Product exceeds expectation, service when requested has been great"

 
 
5 out of 5 stars     

This is the best

"I have three devices with Webroot and I am about to install it on another one. Webroot has a fantastic support system if you have any issues you can contact them and the will work with you until it is resolved! The problem I had was how I installed it for some reason it was not working correctly, and I contacted them for help... It took only 30 minutes to resolve and now I am up and working again... I will always recommend Webroot to everyone!"

Read more »

5 out of 5 stars     

Awesome product and support!

"We love Webroot products and their exceptional support team; the product is great; easy to use; non-invasive, quick to load, and uses minimal resources. The support team is courteous and highly competent; politely and efficiently assisting customer in resolving issues or removing suspected threats."

Read more »

5 out of 5 stars     

Your customer service is top notch

"I like your product, but I especially like your customer service. Your reps are smart, knowledgeable and super friendly - I really appreciate being able to call you and get the help I need. Recently my laptop died and they helped me ensure my service was uninterrupted when I got a new one, explained how to back up my files, just really great. I can't tell you how rare it is with companies to have good customer service - your company has the best reps in my experience - to me, it's critical to be able to talk to people who know what to do, are articulate and helpful."

Read more »

4 out of 5 stars     

Rating

"Webroot has been excellent in keeping my computer free of bugs and viruses. It works quickly and eficiently. Tech support was very good."

 
 
5 out of 5 stars     

Appreciative!!

"Web root was recommended to me by a cousin and it has been my best computer tool ever!! I use the scan on a weekly basis. The technical support is the best ever."

5 out of 5 stars     

Webroot Security

"Webroot helps me feel safe, they have great technical support, I love my webroot!!!"

 
 
5 out of 5 stars     

housewife

"When I called I was very frustrated with my computer as all kinds of things just did not work the way they should have. I called Webroot and you went onto my computer and fixed all of the problems along with installing the upgrade for me. You took your time to explain things to me and made sure that I was comfortable with what you were doing and took care of everything so that I did not have to do anything. I was not bought up with this stuff so many things are hard for me to understand. Thank you so much for helping me in time of need."

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5 out of 5 stars     

Great Product

"I've had Webroot for over a year now and it is one of the best products I have ever had. Today is the first time I have had to contact support and the technician was excellent at solving my problem, and very courteous. It is a shame all companies do not take care of customers problems like Webroot does. I plan on always having Webroot for my computers."

×
5 out of 5 stars     

This is the best

"I have three devices with Webroot and I am about to install it on another one. Webroot has a fantastic support system if you have any issues you can contact them and the will work with you until it is resolved! The problem I had was how I installed it for some reason it was not working correctly, and I contacted them for help... It took only 30 minutes to resolve and now I am up and working again... I will always recommend Webroot to everyone!"

×
5 out of 5 stars     

Awesome product and support!

"We love Webroot products and their exceptional support team; the product is great; easy to use; non-invasive, quick to load, and uses minimal resources. The support team is courteous and highly competent; politely and efficiently assisting customer in resolving issues or removing suspected threats."

×
5 out of 5 stars     

Your customer service is top notch

"I like your product, but I especially like your customer service. Your reps are smart, knowledgeable and super friendly - I really appreciate being able to call you and get the help I need. Recently my laptop died and they helped me ensure my service was uninterrupted when I got a new one, explained how to back up my files, just really great. I can't tell you how rare it is with companies to have good customer service - your company has the best reps in my experience - to me, it's critical to be able to talk to people who know what to do, are articulate and helpful."

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