Webroot®, the market leader in next-generation endpoint and network security and threat intelligence, took top honors in the Best Customer Service Category at the SC Awards Dinner and Presentation. The results were announced at RSA Conference 2017 during the SC Awards Dinner and Presentation in San Francisco. Named for Best Customer Service, Webroot has a highly skilled and globally based Technical Support team, offering 24/7 support around the world.
"At Webroot, we utilize a follow-the-sun approach with customer service support staff in Australia, the United Kingdom, and North America," said Amy Wiley, vice president of engineering services at Webroot. "It is an honor to be recognized by the SC Awards as a leader in providing exceptional customer service solutions crucial to protecting our customers against the many threats launched by today’s savvy cybercriminals."
The mission of the SC Awards is to honor the achievements of companies and information security professionals striving to safeguard businesses, their customers and critical data in North America. Competitors are voted on by two panels of judges comprised of a range of cybersecurity industry luminaries – from current and former CISOs to vendor-neutral consultants or analysts to educators from academic institutions – all members of SC Media’s audience. After the averages for each category were tallied, finalists and winners were selected.