Webroot Case Studies

Complete cybersecurity must account for networks, users, and endpoints. But as these Webroot MSP partners attest,
layered security not only leads to safer clients, but increases profitability as well. Read on to see what our partners are saying about implementing layered security for their clients.

Netstar case study: London-based MSP cuts infections by 45%

About Netstar

Netstar was established in 2002 by Mit Patel to be, not only an IT support partner, but also as a trusted adviser for clients’ entire IT infrastructure. The company now has over 150 managed clients across financial services, property, and professional services. It has been advising clients on a range of IT topics, products, and policies for nearly 20 years.

year founded

endpoints under management

Netstar's Challenge

In 2015, Netstar’s client base began experiencing issues with malware infections that its previous antivirus solution wasn’t catching. These infections slowed systems, impacted clients’ work, and sapped the productivity of Netstar’s own team. Netstar also needed their new solution to be able to be deployed quickly through its ConnectWise RMM.

“Ultimately, we wanted an antivirus product on a SaaS platform that could easily scale and solve customer problems, while keeping clients free from infections.”

–Mit Patel, Founder & Managing Director, Netstar IT Support

Let Webroot Help

After switching to Webroot

45% reduction in service tickets relating to viruses and machines slowing down

29% reduction in virus-related downtime

“Our clients are happier.” 

How did Webroot help them get these results?

Webroot® Business Endpoint Protection provides:

  • Proven protection against ransomware and other threats
  • Fast deployment and scans, and no bulky updates to manage
  • Journaling and rollback features mean almost no reimaging
  • Easy, streamlined management with RMM and PSA integrations

“The impact was immediately noticeable. Webroot detected viruses sooner. Deployment was easy and could be done with our previous antivirus still running.”

– Mit Patel, Founder & Managing Director, Netstar IT Support

W Spreading Icon

Before Webroot

Because Netstar’s time was being taken up by infection handling, their clients’ trust and satisfaction were diminishing. Patel says he realized his business no longer had the resources to focus on its original goal of providing strategic business IT consulting. That’s when he decided it was time to research a new antivirus provider.

After Webroot

“Our clients are happier. They experience significantly fewer viruses and less downtime. Best of all, they are now able to focus on growing and developing their businesses. Plus, our engineers are happier because they don’t have to worry about cleaning up viruses,” said Patel.

“With happier customers and more time on our hands, we were able to renew our focus on areas where we can make the most impact with our customers. We don’t just provide infrastructure support; we solve major IT problems for businesses. We call it ‘digital transformation’. That’s our strength and it’s what our customers rely on us to provide.”

–Mit Patel, Founder & Managing Director, Netstar IT Support


Which Webroot products did Netstar use?

Webroot® Business Endpoint Protection
Multi-vector protection from Webroot is the only way to secure endpoints and users across all stages of a cyberattack.

“It does exactly what it’s supposed to do: it catches viruses without a big footprint on systems.”

–Mit Patel, Founder & Managing Director, Netstar IT Support