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Refund Your Purchase

Webroot offers a 70-day money back guarantee on all of its consumer products in accordance with the applicable end user license agreement.

Refund Request


To request a refund for a product purchased online, complete the form using the invoice number and order total found on your emailed purchase receipt.


How do I find my invoice?


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Retail Purchases

If you have not yet opened your software, the fastest way to get your refund is to return the software directly to the store.

If you have already opened the software, please provide your full name and mailing address and send the original disc, the keycode, and purchase receipt (dated within 70 days of your request) to:

Webroot Inc. 
Attn: Consumer Support/Refund
385 Interlocken Crescent, Suite 800
Broomfield, CO 80021

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