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PayPal payment disputes

Before continuing with your dispute, we recommend reviewing several other help options available to you. If you are experiencing a problem with your Webroot program, need to request a refund, or if you just have some questions that need answered, the list below will help guide you to the appropriate solution:


Program Download and License Request

Click here for instructions on how to download and install your Webroot software, as well as your unique license code used for authentication.

Automatic Renewal Cancellation

As a convenience to our customers, Webroot will automatically renew your subscription when it is due. Use this form to opt-out of the automatic renewal program.

Ask Webroot

Find solutions and answers online to many of our most commonly asked questions.

Contact Technical Support

Submit a ticket to our Technical Support team and receive help and troubleshooting for your Webroot program.


You can request a refund for your Webroot software within 30 days of purchase.

Hopefully you've been able to locate your answer by using the tools above. If you're still having an issue and need to contact customer support, please contact Webroot Technical Support.