14% of SMBS rate their ability to mitigate cyber risks, vulnerabilities and attacks as highly effective.
January 4, 2018Gary Hayslip By Gary Hayslip: Chief Information Security Officer

Top 3 Questions SMBs Should Ask Potential Service Providers

It can be daunting to step into the often unfamiliar world of security, where you can at times be inundated with technical jargon (and where you face real consequences for making the wrong decision). Employing an MSP or MSSP is oftentimes in the best interest of small and medium businesses (SMBs).

In a study performed by Ponemon Institute, 34% of respondents reported using a managed service provider (MSP) or managed security service provider (MSSP) to handle their cybersecurity, citing their lack of personnel, budget, and confidence with security technologies as driving factors. But how do you find a trustworthy partner to manage your IT matters?

Here are the top 3 questions any business should ask a potential security provider before signing a contract:






While these are not all of the questions you should consider asking a potential service provider, they can help get the conversation started and ensure you only work with service providers who meet your unique needsservice providers who meet your unique needs.

  1. Ponemon Institute. (2016, June). Retrieved from Ponemon Research: https://signup.keepersecurity.com/state-of-smb-cybersecurity-report/
  2. Ponemon Institute Cost of Data Breach Study: (2017 June) https://www.ibm.com/security/data-breach
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5 Responses to Top 3 Questions SMBs Should Ask Potential Service Providers

  1. Certainly a hard thing to find one that is cost effective and offers enough protection to protect small to medium sized business.

  2. 1. What is the extra service you provide over me going direct?
    2. Will you provide more than 1 suggested solution as a proposal to my query?
    3. Can I speak to 3 of your customers, similar to size / biz type as ours?

  3. I agree with Edwin’s #3 point. I always try to speak to current customers. I will also hit up forums to see what other people are saying.

  4. I try to get some sort of project from them in an outline or whatever they use. It helps understand how thorough they are and how much detail they keep.
    The problem I notice is some MSPs don’t work to the business needs as much as they try to apply their way of working to the business.

  5. Usually cost is a major thing for our company because of our size. We want to make sure we’re making a financially smart decision as well as a secure one.

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