Business + Partners

How Ransomware Sneaks In

Ransomware has officially made the mainstream. Dramatic headlines announce the latest attacks and news outlets highlight the staggeringly high ransoms businesses pay to retrieve their stolen data. And it’s no wonder why – ransomware attacks are on the rise and the...

An MSP and SMB guide to disaster preparation, recovery and remediation

Introduction It’s important for a business to be prepared with an exercised business continuity and disaster recovery (BC/DR) plan plan before its hit with ransomware so that it can resume operations as quickly as possible. Key steps and solutions should be followed...

Podcast: Cyber resilience in a remote work world

The global pandemic that began to send us packing from our offices in March of last year upended our established way of working overnight. We’re still feeling the effects. Many office workers have yet to return to the office in the volumes they worked in pre-pandemic....

5 Tips to get Better Efficacy out of Your IT Security Stack

If you’re an admin, service provider, security executive, or are otherwise affiliated with the world of IT solutions, then you know that one of the biggest challenges to overcome is efficacy. Especially in terms of cybersecurity, efficacy is something of an amorphous...

How Cryptocurrency and Cybercrime Trends Influence One Another

Typically, when cryptocurrency values change, one would expect to see changes in crypto-related cybercrime. In particular, trends in Bitcoin values tend to be the bellwether you can use to predict how other currencies’ values will shift, and there are usually...

Maximizing MSP Profits with Cybersecurity Partnerships


Managed service providers are tasked with serving a broad range of markets, from construction to healthcare; accounting to legal; staffing firms to manufacturing; media and advertising to technology. But the day-to-day MSP challenges, even across so many diverse verticals, remain the same. Let’s break it down: modern technology changes fast and keeps gaining momentum, so how do you stay current and relevant? Providing quality goods and services gets complicated and pricey fast; how do you give your customers the value they expect without your own margins taking a hit? As the managed services sector continues to grow, how do you differentiate yourself from the competition?

Let’s switch gears a little and talk about cybersecurity. It’s no surprise that MSPs often think of endpoint protection as a “necessary evil.” MSPs have to supply endpoint cybersecurity services that satisfy their clients’ demands, but most solutions involve time-consuming infection remediation, awful system performance, mountains of malware-related downtime, not to mention the resulting customer frustration.

Staying Relevant and Seizing Opportunity

Because SMBs typically lack the internal resources needed to effectively manage complex systems, cybersecurity is an ideal avenue for putting the managed services model to use. Faced with modern threats and the hassles of traditional endpoint protection products, most users feel overwhelmed by security awareness and management, so offering next-generation protection that’s easy to manage, won’t conflict with other software, and won’t slow users down as it keeps them safe is an excellent way to stay relevant and build customer loyalty.

The High Cost of Living

As you well know, providing services isn’t sustainable if your solutions don’t amplify your profitability. But you can drive down operational costs by selecting an endpoint cybersecurity vendor that uses a cloud-based architecture and requires no infrastructure investment, thereby enabling faster deployment and less intensive management. If the vendor offers highly responsive support, automatic remediation, and low resource usage, you can improve customer satisfaction while reducing time spent repairing systems—without having to skimp on quality.

Looking to the Future

When choosing a cybersecurity partnership, be sure to look for a vendor whose solutions foster predictable, recurring revenue to help quantify future revenue for business decisions, and who provides marketing resources and sales enablement to boost MSP margins. And keep your options open—find a partner who offers flexible billing to lower your overhead and enable easy scalability (and won’t lock you into a contract you’re unhappy with in the long run.) Finally, pick a partner with a strong reputation, so you can leverage their proven protection to increase your customer loyalty and generate more referrals.

Proving the Point

Ultimately, these tips are just hearsay. Until you can properly vet a solution in a real-world environment, it’s hard to determine what will and won’t work for your business. Try to find solutions you can trial easily, and look to industry experts and your peers for their experiences and advice.

Read this case study to find out how SWAT Systems, an MSP managing over 3,300 endpoints, drastically improved their customer satisfaction, reduced time spent remediating infections by 75%, and increased profitability an average of 10-20%—just by switching cybersecurity vendors.

Or, take a free, no-risk, no-conflict 30-day trial of Webroot SecureAnywhere Business Endpoint Protection with the Global Site Manager to see the solution SWAT Systems chose in action.


Bringing Threat Intelligence to the Device

Previous posts in this series provided an overview of threat intelligence, its role within the IoT space, and how it can be used to prevent threats at the network perimeter in IoT Gateways. With the evolution of internet-connected devices and their growing resource capabilities, these “things” will increasingly become connected directly to the internet, forgoing connectivity through traditional perimeter appliances, and in essence becoming their own gateways or firewalls. This evolution will require a new approach to security in terms of moving protective mechanisms from robust perimeter equipment into the devices themselves. This post focuses on how the use of separation kernel technology can help in this move from security at the perimeter to enabling the use of threat intelligence on the device.

An effective way of bringing threat intelligence to devices is through the use of a separation kernel. Separation kernel technology provides a mechanism for controlling the flow of data and commands between an operating system and the hardware on which the operating system resides. In its simplest form, it is a tiny kernel that sits between all hardware functions on a device and the operating system. This separation provides a mechanism for identifying threats outside of a host operating system. Here are two very straightforward ideas on how to quickly implement threat intelligence at the device level through the use of separation kernels:

  • Traffic Flow Monitoring: Most gateway or perimeter devices provide a mechanism for traffic flow analysis through the use of packet inspection and threat intelligence. This can be achieved on a device by building tiny monitoring applications that live in a secure memory space outside of a host operating system, but are accessible by the separation kernel. Traffic can be analyzed in this secure space for threats so action can be taken before it is allowed to pass into the operating system or out of the device. This essentially brings the ability to apply network security and policy management to the “thing”.
  • Malicious File Identification: Using the same model described above, it would be possible to analyze files outside of a user’s operating system by identifying threats before they have access to user memory and application space. Files could be assembled in a secure memory space for hashing and looked up in a cloud-based ecosystem for threat determination. In the case of unknown files, additional analysis could be performed locally to identify any threats before they have access to the user memory or application space.

These are only two basic examples of what could be done through the use of threat intelligence on a device. As the Internet of Things continues to expand, there will undoubtedly be more and more approaches that bring existing network and perimeter security to the device. The next and final installment of this series will explore some of these ideas.

Helping Organisations Stay Secure In An Unsecure Age

Seemingly every day, we’re reminded that companies need to work harder to stay secure during a time where cybercrime is rampant and many organizations remain vulnerable to attack.  I’ve recently been speaking to the press about what can and should be done to mitigate these risks. I hope the following questions and answers will help shed some light on some key problems many organizations face, and help you decide what’s best for your business.

What happens if an organization focuses too much on the technology aspect of security and not enough on people and process?

Unfortunately, an organization is only as strong as its weakest link – and in terms of security, employees are by far the weakest link.

Technology plays an essential role in any defense, but at the same time technologies cannot stop an employee giving their details out over the phone to someone they believe is from the IT department.  And it cannot stop an employee using their corporate password for on their favorite social media sites or writing down their hard to remember passwords.

Relying purely on technology as an organization’s only form of defense is extremely short-sighted; failure is inevitable.

How often are companies attacked because of a vulnerability caused by employees or company processes?

It’s hard to put an exact number this. But from experience, I would suggest it’s a very high percentage.  Why wouldn’t it be? Cybercriminals spend so much time, effort and money defeating a technology or defense when employees are such an easy target.

In terms of hackers getting in, the most common issues are misuse of social networking, weak passwords and password re-use, privilege creeping, malware and lack of system patching. But the real danger is employees being unaware of internal security policies or the ones that unfortunately do not care enough and are careless and complacent.

How can CIOs and CISOs go about strengthening their strategy around people and process to ensure cyberattacks aren’t successful?

There’s no magic wand. There’s an infinite number of initiatives that can be introduced to help mitigate risk, all at differing costs and complexity.  In simple terms, it’s about completing comprehensive risk assessments, creating policies and understanding industry best practices, evaluating possible technologies, and then, implementing a solution.  More than anything, the plan needs buy-in at all levels and needs an appropriate budget.

Training should always be at the heart of an organization’s security program as technology alone will not stand up against a motivated attacker.  Everyone within the organization should be made responsible for the security of its assets.

It’s also vital that personnel understand the technologies they are asked to manage and monitor. The intelligence gathered by security systems needs to be understood, so when an attack occurs, it is detected at the first possible opportunity with the correct processes and procedures, then followed.

How can CIOs and CISOs approach internal training and education in regard to security?

Employee involvement is crucial for the success of an organization’s security strategy. Creating a security task force whose members rotate so each employee has eventually been part of the task force is a great way to get everyone involved. Each task force could have a ‘security champion’, who would be the person who identifies the most beneficial improvement to current security processes. This system encourages employees to think actively as well as creatively about security to improve the company’s security.

There is often a disconnect between what employees know they should do security-wise, versus what they actually do in practice. This is one of the most challenging parts of cybersecurity training and education. In these cases, businesses need to make sure it is clearly explained what is prohibited and why – using real world examples of the repercussions of not following procedure. What might seem harmless to an employee, like using an unsecure WiFi network, could cause a business serious problems further down the line.

There’s no point just preaching security, it should be made fun.  It’s also important to understand if the information given has been taken in.  This is where regular security tests play a vital role.  Bad security practices should not be tolerated if appropriate training and guidance has been given.  At the same time good security practices should be rewarded.

Can you provide an example of an organization that suffered a major cyberattack because their people and process strategy was not up to scratch?

The breach at Target Corp in late 2013 springs to mind for a number of reasons.  It is understood the attack initiated at a third party vendor, an air conditioning subcontractor through a phishing email.  User education with regards to the opening of emails may have been able to stop such an attack from escalating.

An assessment by security experts at Verizon noted that while Target had a password policy, it was not followed.  A file containing valid network credentials was found stored on several servers, with weak or default passwords used on many internal systems.

It was also reported that many systems were found to be unpatched, something a patch management policy should have covered even after Target’s security systems warned of possible issues. No credible incident response plan was in place, as a Target statement at the time highlighted that after the company learned criminals had entered the network, the team decided it did not warrant immediate follow-up.

Do you expect to see people and process strategies around security improving this year?

Security is finally climbing up organizations’ agendas, so hopefully improvements around people and processes will continue to be made.

Communications and information flow between the organization and its employees is vital – the risks and potential consequences need to be understood by employees through continued user education.  It’s arguably the most cost effective approach to improving the security posture of any organization.

However, cybercriminals only need to find one hole in the defense, whereas as security professionals, we have to secure all.  It’s never going to be an easy task, but sound user education and relevant processes are now more important than ever and should never be underestimated.

Webroot Supports Open Network Insight Project


On Monday of this week, Webroot joined Cloudera, the leading provider of modern data management and analytics systems built on Apache Hadoop, in announcing Open Network Insight (ONI) Project, a database and tools designed specifically for cyber security incident response. ONI will enable security analysts and responders to manipulate the massive amounts of data generated within an enterprise to isolate and investigate both internal and external threats. And because we have years of endpoint-to-cloud experience here at Webroot, we will participate in the project by helping to design the data models for endpoint data.

ONI matches our own Webroot vision of security being an information problem. If you can apply the right data at the right time to decide if you’re being attacked or infiltrated, you can defend yourself. Our SecureAnywhere products put this vision into action by applying massive threat intelligence in the cloud to defeat potential threats on our customers’ desktops and smartphones. ONI will enable an organization to bring together all the relevant data about their network, their users, and their devices in one massive, but easily manipulated database, so they can find and defeat attacks.

Hadoop has been growing rapidly in popularity within the cyber security community, being used in building very large-scale databases of security intelligence data such as network logs, event data, and other data types needed by security analysts. Hadoop combines power, speed, and flexibility, which are the hallmarks of a good data platform. Cloudera has extended the open source base with Cloudera Enterprise, a portfolio of tools to create, manage and analyze large scale databases.

The initial prototype of ONI was created by data scientists at Intel. They created a database which is updated with more than 20 billion network events per day within the Intel corporate network. Then, using proprietary and open source visualization tools, they created a security workbench which allows them to identify and investigate potential threats.

Webroot is excited to be part of Open Network Insight, and excited to be working with Cloudera and Intel to bring this vision to reality. We will update the Blog with our progress.

Webroot’s 2015 SMB Threat Report: An Analysis

Recently, Webroot published 2015 SMB Threat Report: Are organizations completely ready to stop cyberattacks?, which included the results from a survey of 700 SMB decision makers worldwide about their IT security, their readiness for security response, and use of MSP recourses in their environment.

Many SMBs are outsourcing cybersecurity to managed services providers (MSPs) to make up for the lack of time and in-house expertise. According to the report, 81% of respondents agreed such outsourcing would improve their bandwidth for addressing other tasks. With the majority of SMBs surveyed planning to increase their cybersecurity budget in 2016, VARs across a broad variety of industries are beginning to embrace this service-centric relationship with their clients. For customers, choosing to work with an MSP means they avoid installation and maintenance headaches. They also avoid diverting resources towards laborious IT security support tasks or ad hoc break/fix reseller charges.


Although SMBs appear more aware of cybersecurity-related risks to their organizations, many are still unsure or under-informed about their own readiness to handle such risks even with heavy investments of time into protecting the environments. Incredibly, even with 56% of respondents reporting over 17 hours spent on cybersecurity, 44% are still feeling they have less time to stay up-to-date on threats.



Just 37% of IT decision makers surveyed in the US, the UK, and Australia believe their organizations are completely ready to manage IT security and protect against threats. While I am not entirely surprised given the considerable cybersecurity challenges SMBs face, but it’s still an alarmingly low number.

On the flip side, when asked how confident IT decision makers would be that someone on their staff could deal with a cyberattack, a surprising 84% responded confidently. Given the other responses to this survey, this was unexpected and indicates a discrepancy and possible misperception of IT resources, knowledge, and capability to thoroughly address a cyberattack.


Webroot’s SMB Threat Report makes it clear that the future of security is in need of some change with IT decision makers are stretched thin. In the near future, we should expect a continued movement towards “outsourced IT,” particularly on the cybersecurity front. According to the survey, 81% of respondents believe outsourcing IT solutions would increase their bandwidth to address other areas of their business. In order to reap the full array of benefits, though, IT decision makers must be proactive about identifying MSPs that offer “intelligent cybersecurity” solutions.

Our definition of intelligent? Solutions that are easy to install, can be managed remotely, and provide real-time protection against modern threats. While these are all important qualifications, we expect SMBs to place an increased premium on the “real-time” component.